Featured Frequently Asked Questions
To create your customer account on our site www.kadolis.com, go to - My account - I create my Account and wrtite information step by step : your delivery information and contact.
You can then click on the link "Forgotten password" and fill in your e-mail so that it can be reset.
Please check all items on receipt of your order.
If you find that an item is faulty or damaged, please contact our Customer Service department on the Contact Us page.
If you want to know the status of your order, you can track it using the tracking link you received by email when it was shipped.
If the information provided is not accurate, you can contact our Customer Service on the Contact Us page.
No. The driver does not go upstairs and is not allowed to enter a private place: the delivery will be made at the gate of your house or at the bottom of your building.
Yes, Kadolis baby mattresses are anti-suffocation tested in accordance with the legislative standards NF EN 16890 of April 2018.
No, all our products are certified and tested to guarantee natural, healthy sleep.
To create your customer account on our site www.kadolis.com, go to - My account - I create my Account and wrtite information step by step : your delivery information and contact.
Our products are manufactured in Europe. Mostly in Spain and Portugal
No, all Kadolis products are guaranteed without any chemical treatment.
You can then click on the link "Forgotten password" and fill in your e-mail so that it can be reset.
In your customer area, you can add multiple delivery addresses, very useful if you wish to make a gift.
After logging in to your account, click on "My account" and "Addresses" and you will be able to add a shipping address.
A confirmed order cannot be changed: please check your order carefully.
However, we can cancel your order up to 12 hours after it has been confirmed and you can then place another order with the correct products.
Before each delivery, the carrier contacts you by phone or e-mail to make an appointment for delivery on a day from Monday to Friday.
You can therefore choose the delivery date.
If you have to be absent, you can change the delivery date or address by contacting the carrier again.
Alternatively, you can contact our Customer Service department on the Contact Us page.
If the carrier cannot find anyone at your home, without any further indication from you the delivery will be automatically rescheduled for the next day.
Please check all items on receipt of your order.
If you find that an item is faulty or damaged, please contact our Customer Service department on the Contact Us page.
When opening your package, if you notice a missing item, please contact our customer service immediately on the "Contact Us" page.
The COCOLATEX® mattress is made of natural materials which, like all products that are not chemically treated, can release a slight natural odour. This odour usually dissipates with ventilation and use of the mattress.
If you notice this odour, we advise you to remove the mattress cover, ventilate it for 24 to 48 hours and have the cover washed in an ecological dry cleaner.
If, however, you notice that the smell does not dissipate and that it bothers you, please contact our customer service.
Here's our sizing guide to help you :
| Mattress | Comforter | |
| 60 x 120 | => | 75 x 120 |
| 70 x 140 | => | 100 x 140 |
| 90 x 190 | => | 140 x 200 |
| 140 x 190 | => | 220 x 240 |
| 140 x 200 | => | 220 x 240 |
| 160 x 200 | => | 240 x 260 |
To measure correctly, check the available space in your bed or cot and make sure you take off 1cm in length and width to get the final size of the mattress you want.
The thickness, on the other hand, is fixed.
If you can't enter the dimensions, it means that we unfortunately can't make this dimension.
