Review for "Waterproof matress protector - Organic Cotton – Child"

14 Reviews

Filter:

Reset

(1/5)

Does not stop leaks

By Irène N the 05-09-2024

I had high hopes for this organic cotton undersheet. Unfortunately, it doesn't retain water. And after a few accidents with my daughter during the night, I unfortunately found that her mattress underneath was wet. So I wouldn't recommend this product.

answer:

Hello, thank you for your review and your order. We're sorry to hear about your dissatisfaction. Our undersheets have been tested and are waterproof on the upper part of the mattress and resistant to liquids. But aren't small accidents more likely to happen on the side of the mattress (which is not waterproof...)? We are still available and will be launching a completely waterproof undersheet in a few days' time, even on the edges of the mattress!

(1/5)

Pas reçu !

By Samantha R the 10-05-2024

I never received my order and they ask me to give my opinion!

answer:

Hello, thank you for your order and your email. For any delivery problem, please contact our customer service by email to find the best solution and also contact the carrier if necessary. See you soon camille customer service

(1/5)

Mattress not received

By Cecilia B the 28-01-2024

We ordered a mattress and never received it. We waited a whole day for the first delivery, which never arrived. We waited a second day and still nothing. Customer service told us to deal directly with the carrier. No compensation. A cost and hours lost for us.

answer:

Hello, thank you for your order. We apologize for the problem encountered with the carrier, our teams are doing everything possible to ensure that the delivery is made. We are already in contact with you by email and remain available. Good day Camille

(1/5)

Torn undersheet

By Aurelie B the 07-12-2023

The sheet arrived torn

answer:

Hello, thank you for your order and your review. We are sorry to see that you have received your sheet torn, this is obviously not normal, we invite you to return to our customer service with photos of your product and the reference of your order, we will not fail to exchange the product. Good day camille customer service

(1/5)

Items still undelivered

By Gérard B the 26-08-2023

My order has still not been delivered (order placed on August 16). I have no tracking information or details since 23/08, the day the carrier indicated that it had cancelled delivery. Considering the amount of the order, I'm seriously starting to worry. Please take the necessary steps.

answer:

Hello, thank you for your order and your comment. We take however here the opinions on the products, I let you return towards our customer service by e-mail to [email protected] which will be able to answer you and to give you the elements. I remain available camille

Showing 5 of 14 item(s).

Create your account easily.

First name*

Last name*

Email*

Password* 5 chars. min