Review for "COCOLATEX® children's mattress"

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4,7 5 398
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(5/5

Excellent mattress

Excellent mattress. Comfortable and durable. No smell when unpacked. We bought it in a child size and my son was very happy with it, so we bought it in a large size for his new bed. Delivery was impeccable, the mattress was well packed in a solid box. The only drawback is that if you need one, it's heavy, but we don't move it often!

answer:

Thank you for your purchase and for your loyalty to our brand. Thank you for entrusting your child's sleep to Kadolis. We wish your son a very good night on his new mattress. The Kadolis team
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(5/5

Matelas coco latex

We had the mattress for the cradle, then that of the baby bed and now we pass to the child bed... I recommend the mattress coconut latex my son makes his nights with since his birth. Fast delivery and well protected. Advisors at the top. Thank you for this quality mattress

answer:

Thank you for your order and for your loyalty to our brand. We are happy that you like our coco latex mattress and that it has been accompanying your child since birth. Thank you again for entrusting your child's sleep to Kadolis! The Kadolis team
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(1/5

No news from my mattress

I ordered a custom made mattress at the beginning of November and the delivery date was planned for mid December. The parcel was sent on 10/12, since then I have had no news, apparently the mattress turned around on its own on the way. The customer service department does not reply by email. The customer service department on the phone promises to call back within the day but does not do so. Unacceptable and shameful for a mattress that I could have had for half the price elsewhere. I took a custom made mattress from you and I regret it.

answer:

Hello, Thank you for your opinion, As indicated yesterday on the phone, your order has arrived at the delivery centre of our provider for the "Premium" delivery. He tells us that he will contact you today to make an appointment, your delivery should therefore be set up quickly, We remain at your disposal if necessary, Very good day, Florence, Kadolis customer service
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(1/5

Can’t appreciate product yet as not received.

Ordered mattress with cover on the 29th Nov., and we waited, even though on the site there was stock and would arrive in the first week of December. On 7th Dec, only got an email saying product is in transit. I wrote to customer service 14th Dec, no reply.. still waiting. Disappointed to say the least so far with the lack of customer service.

answer:

Thank you for your order. Your package was shipped on 06/12, within the deadlines, however for a delivery in Italy, the time is slightly longer. However, the carrier is waiting for your return for the appointment since 13/12. You must have received a sms and mail inviting you to take this appointment. We are still available of course. Good day. camille. customer service
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(5/5

Very satisfied

Very nice and comfortable mattress with good finishing. It's a little heavy but worth it :-)

answer:

Thank you for your order and for this review. We are happy that our Coco Latex mattress suits you and wish your child a good night's sleep. The Kadolis team
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