I ordered a custom made mattress at the beginning of November and the delivery date was planned for mid December. The parcel was sent on 10/12, since then I have had no news, apparently the mattress turned around on its own on the way. The customer service department does not reply by email. The customer service department on the phone promises to call back within the day but does not do so. Unacceptable and shameful for a mattress that I could have had for half the price elsewhere. I took a custom made mattress from you and I regret it.

Ordered mattress with cover on the 29th Nov., and we waited, even though on the site there was stock and would arrive in the first week of December. On 7th Dec, only got an email saying product is in transit. I wrote to customer service 14th Dec, no reply.. still waiting. Disappointed to say the least so far with the lack of customer service.

Very nice and comfortable mattress with good finishing. It's a little heavy but worth it :-)

The mattress is as expected, good quality and comfort. The delivery service is aberrant. For such bulky and heavy products, please use a carrier that delivers at least to the door of the apartment.

The mattress is great, it's the 4th mattress I've bought from kadolis (the whole family sleeps on coco latex). However, the delivery should have an option to be ticked to allow delivery in the apartment. The mattresses are extremely heavy and if you are alone to receive the package it is extremely difficult to carry the mattress on a few floors ...