Review for "COCOLATEX® children's mattress"

398 Reviews star star star star star_half
4,7 5 398
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(2/5

Disappointing delivery and information

The mattress looks very good. It's a pity that the delivery is made at the foot of the building. I had to go up 3 floors alone with a 90*190 packed in a rigid cardboard box because it didn't fit in the lift.
You should mention this when you place / pay the order...

answer:

Hello, Thank you for your opinion I am very sorry for your dissatisfaction, but the delivery is well set up at the level of mailboxes, and this information appears during the validation of the basket and especially the carrier. On our side, we are currently working to offer the delivery to the floor included, this project should therefore see the day by the end of the year, I remain available if necessary, Good day, Florence, Kadolis customer service
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(5/5

Perfect

2nd coco latex mattress (which is growing with my son!): we are still as satisfied.

answer:

Thank you for this review and for your loyalty to Kadolis. We wish your son a good night's sleep!
The Kadolis team
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(5/5

Dissatisfied with delivery attention

The only problem was the delivery. It turns out that when you make the purchase indicate free delivery from 39 € which makes you assume that the delivery is in "your home". It had never happened to me that in the delivery of a heavy product and of certain dimensions, the delivery was made at the door of the building. It seems to me a lack of consideration and an indirect deception (because indeed in the small print it does indicate it). It makes me sad that the purchase of a product makes me angry. When the carrier arrived I was with my 1 year old baby asleep, and I live in a fifth floor apartment. Thanks to the consideration of the carrier who kindly took it up to me but it was him and not you who solved the problem. If he hadn't brought it up, I would have sent it back to you. The mattress is fine but this incident will mean that if you don't change this policy I won't buy from your store anymore. Thank you

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(5/5

Perfect

We bought this mattress in 60x120 for our child, and we were very satisfied with it so it was logical that we would take the same one for his big bed! And we are very satisfied! The only "negative" point is that the mattress is heavy, but otherwise to recommend! Our son had no trouble sleeping in his big bed :)

answer:

Thank you for this review and for your loyalty to Kadolis. The satisfaction of our customers is our best motivation! Thank you! The Kadolis team
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(5/5

Perfect

Perfect, my daughter sleeps deeply and peacefully. Thank you for this natural range.

answer:

Thank you for your opinion and for choosing Kadolis. We wish your daughter a good night's sleep on her natural mattress! The Kadolis team
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